Claim
At Rahanet, we are dedicated to providing reliable and high-quality internet Services. If you encounter any issues or have concerns regarding our Services, please submit a claim using the form of contact. We are committed to addressing your concerns promptly and effectively.
Types of claims
- Service outage
- Reporting extended or unexpected interruptions in your internet connectivity.
- Billing discrepancies
- Issues related to invoicing, payments, or account charges.
- Service quality
- Concerns about connection speed, reliability, or overall performance.
- Equipment issues
- Problems with provided equipment such as modems, routers, or other devices.
- Other issues
- Any other concerns or issues not covered above.
How to submit a claim
To ensure a swift resolution, please follow the steps below to submit your claim
- Contact support
- Call our customer service number +93 (0) 797 962 962
- Send an email to support@rahanet.af
- Provide necessary details
- Provide your contract ID.
- Provide a detailed description of the issue.
Information required
When submitting a claim, please ensure you provide the following information to facilitate a thorough investigation
- Personal information
Provide your full name, email address, and phone number.
- Issue details
Type of claim (e.g., Service outage, Billing discrepancy)
Detailed description of the issue.
Claim processing
- Initial review
- Our support team will review your claim within 24 hours.
- Resolution
- We will respond to your claim with a resolution or further instructions.
- Communication
- We will keep you informed of the progress of your claim through your preferred contact method.