Share it with us
Share your criticisms and objections with us through;
Form
Fill out the complaint registration form
Call
Contact the complaints hearing numbersRefer
Visit the company in-person and the person in charge
User Panel
Login and create a ticket in your User Panel
Suggestions and Critics Form
Only complaints that are completed with reliable information will be considered.
Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.
- What package can I activate after my current internet package ends?
- Reactivate your current package by calling Rahanet's customer service or visit our office to change packages.
- How to check my internet usage?
- Visit rahanet.af, navigate to Menu > Tools > Client Area, select your province to view your account details including usage and expiration.
- What to do if I have financial issues?
- Contact the finance department to resolve any financial issues with your account.
- Why is my Wi-Fi disconnected?
- Wi-Fi disconnections may be due to hardware issues or interference with local Wi-Fi frequencies.
- Why is downloading slow on some sites?
- Some websites have download restrictions, causing slower speeds unrelated to your internet connection.
- What if my internet time is over outside business hours?
- Call customer service to renew your internet, and pay your bill the next day as soon as possible.