Terms and Conditions
Welcome to Rahanet! These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. Please read them carefully.
Definitions
- Service
- Refers to the internet connectivity and related services offered by Rahanet.
- User
- Refers to any individual or entity that accesses or uses our website and services.
- Agreement
- Refers to the agreement between Rahanet and a User for the provision of internet services.
Services provided
Rahanet will provide the Service to the User in accordance with the terms of the Agreement.
- Service offerings
- Rahanet provides a range of internet services including broadband internet, fiber optic connections, wireless internet, and other related services tailored to meet the needs of both residential and business customers.
- Service availability
- Our Services are available in designated regions within Afghanistan. A detailed coverage map is accessible on our Graph Page.
- Installation and setup
- Rahanet will install and configure the necessary equipment to provide the Service. This includes modem or router setup, as well as any required technical support.
User responsibilities
- Accurate information
- Users must provide truthful and accurate information during the registration and subscription process. Any changes to personal or account information must be promptly updated.
- Compliance with policies
- Users must comply with all applicable laws, regulations, and Rahanet's policies, including but not limited to the Acceptable Use Policy.
- Payment obligations
- Users are responsible for timely payment of all applicable fees and charges as outlined in the Agreement.
Payment terms
Payment for the Service is due in advance and is non-refundable. Late payment may result in service suspension or termination. For more details, please refer to our Billing Policy.
- Pricing structure
- Rahanet offers competitive pricing for its internet services. The specific rates and packages are available on our Packages Page.
- Payment methods
- Rahanet only accepts in-person payments.
- Late payments
- Late payment may result in service suspension or termination.
Service usage policy
Users must adhere to the Acceptable Use Policy, which outlines the acceptable and unacceptable uses of our Services.
- Acceptable use
- Users must not engage in any illegal activities, bandwidth abuse, or actions that may disrupt or degrade the network’s performance. Prohibited activities include, but are not limited to
- Unauthorized access to systems or networks.
- Distribution of malicious software or engaging in cyberattacks.
- Excessive bandwidth usage that impacts other users.
- Account security
- Users are responsible for maintaining the security of their account credentials and must not share them with others.
Termination of services
Rahanet reserves the right to terminate the Service for Users who violate the Acceptable Use Policy or other terms of the Agreement.
- Termination by Rahanet
- Rahanet reserves the right to terminate Services immediately for reasons including, but not limited to, violation of these Terms, non-payment, or misuse of Services.
- Termination by user
- Users may terminate their Services by providing a 30-day written notice to Rahanet.
Intellectual property
- Ownership
- All content, trademarks, logos, and intellectual property displayed on the Rahanet website and Services are the exclusive property of Rahanet or its licensors.
- Restrictions
- Users are prohibited from copying, distributing, modifying, or creating derivative works from any content without explicit written permission from Rahanet.
Governing law and dispute resolution
These Terms are governed by the laws of Afghanistan. Any disputes arising from or related to these Terms will be resolved through arbitration in accordance with the rules of the Afghan Arbitration Association.
Changes to terms and conditions
Rahanet reserves the right to modify these Terms and Conditions at any time. Users will be notified of any significant changes via our website or direct communication.